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Customer Support Department Report
All Ticket Status
| Today | Last 7 Days | Last 30 Days | ||||||
|---|---|---|---|---|---|---|---|---|
| All | Pending | Resolved | All | Pending | Resolved | All | Pending | Resolved |
| 2 | 2 | 0 | 280 | 57 | 223 | 1089 | 90 | 999 |
Category Wise Ticket Status
| Type | Today | Last 7 Days | Last 30 Days | ||||||
|---|---|---|---|---|---|---|---|---|---|
| All | Pending | Resolved | All | Pending | Resolved | All | Pending | Resolved | |
| BatchDetails | 0 | 0 | 0 | 3 | 0 | 3 | 8 | 0 | 8 |
| BatchDetailsNeedofAnotherBatch | 0 | 0 | 0 | 1 | 1 | 0 | 3 | 2 | 1 |
| Certificate hardcopy | 0 | 0 | 0 | 4 | 0 | 4 | 7 | 0 | 7 |
| Feedback Issue | 1 | 1 | 0 | 58 | 10 | 48 | 276 | 22 | 254 |
| Grievance | 0 | 0 | 0 | 39 | 2 | 37 | 95 | 3 | 92 |
| HardcopyNotReceivedONDesk | 0 | 0 | 0 | 0 | 0 | 0 | 2 | 2 | 0 |
| Id/Password | 0 | 0 | 0 | 1 | 0 | 1 | 1 | 0 | 1 |
| InternshipDetails | 0 | 0 | 0 | 0 | 0 | 0 | 2 | 0 | 2 |
| Others | 0 | 0 | 0 | 20 | 4 | 16 | 38 | 4 | 34 |
| RegistrationDetailsNotReceived | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 1 |
| ServerDetailsNotReceived | 0 | 0 | 0 | 2 | 0 | 2 | 2 | 0 | 2 |
| ServerNotworking | 0 | 0 | 0 | 2 | 1 | 1 | 2 | 1 | 1 |
| TAWK TO CHAT | 1 | 1 | 0 | 144 | 38 | 106 | 636 | 55 | 581 |
| TAWK TO TICKET | 0 | 0 | 0 | 0 | 0 | 0 | 3 | 0 | 3 |
| telegram | 0 | 0 | 0 | 2 | 0 | 2 | 8 | 0 | 8 |
| TrainerNotAssistProperly | 0 | 0 | 0 | 2 | 0 | 2 | 3 | 0 | 3 |
| VideoNotUploaded | 0 | 0 | 0 | 2 | 1 | 1 | 2 | 1 | 1 |
| Total | 2 | 2 | 0 | 280 | 57 | 223 | 1089 | 90 | 999 |
Person Wise Resolved Ticket Status
| Name | Today | Last 7 Days | Last 30 Days |
|---|---|---|---|
| Resolved | Resolved | Resolved | |
| Danish_CSE | 0 | 4 | 20 |
| Ansh_CSE | 0 | 51 | 194 |
| Saif Azhar Sr. Manager | 0 | 72 | 210 |
| Tushar_CSE | 0 | 0 | 1 |
| Shaurya_CSE | 0 | 7 | 65 |
| Sakshi_CSE | 0 | 0 | 1 |
| Gaurav_CSE | 0 | 0 | 7 |
| Faheem_Manager | 0 | 4 | 58 |
| Shadab | 0 | 12 | 42 |
| Faheem Raja | 0 | 25 | 180 |
| Vipul_Support | 0 | 0 | 3 |
| Arshad_CSE | 0 | 14 | 184 |
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